FAQ

Podiatry Medical Physiotherapy

What is a physiotherapist?

Physiotherapists (physios) are health practitioners who specialise in movement and function of the muscles and joints of the human body. They help people affected by injury, illness and disability through manual therapy, exercises and education.

Do I have to be involved in sports to see a physio?

Not at all. Many of our patients are people who have suffered pain in their day to day lives – either at home or at work. We also help with rehabilitation following surgery.

Will ACC cover my appointments?

If there has been a specific accident that caused the onset of your symptoms you are entitled to lodge a claim with ACC. ACC will then cover a portion of the cost of your treatment if they approve your claim. We are able to lodge the claim on your behalf; there is no need to see your doctor first.

Will insurance cover my appointments?

Everybody’s insurance is different, so you are best to get in contact and discuss this with your provider directly.

How long will my appointment be?

Treatment times are normally half an hour, however this can vary depending on the severity or complexity of your injury

What can I expect at my appointment?

You will have a thorough history taken about your concerns, pain and history of injuries. The physio will then asses your concern, as well as anything else they feel relevant to you, and create a specific treatment plan that suits your needs.

What should I bring with me?

Please bring loose, comfortable clothing with you to allow us to access the relevant area of your complaint. If you have been given a referral letter by another practitioner please bring this too, as well as any scans you may have (although we can often access these on our computer system).

How do I make an appointment?

Use our online booking form, and we will get back to you as promptly as possible, or else give us a ring on 03 366 0088 to speak with one of our reception staff.